02 · Lead Growth

Customer acquisition for local service businesses.

Local search, paid search, organic, outbound, and review signal. Conversion-tracked. Reported weekly.

Why digital channels outperform word-of-mouth

The data, from independent sources.

Buyer behavior from BrightLocal, Google, WordStream, and Litmus.

Baseline

Word-of-mouth only

Trusted, but capped by the social radius of existing customers.

Share of US sales ~13%¹
Discoverable by new customers very low
Measurable conversion manual

After

Website + channel mix

Google profile, conversion-focused site, paid search, email, and review flow.

Search before buying local 97%²
Trust online reviews 76%³
"Near me" → visit within 24h 76%
Paid-search avg conversion 6.4%
Email marketing ROI $36 : $1
Verified GBP profile lift 5–7×
  1. Engagement Labs & Keller-Fay Group (2017), referenced in McKinsey's word-of-mouth research.
  2. BrightLocal, Local Consumer Review Survey 2024.
  3. BrightLocal, 2024 — trust in online reviews vs personal recommendations.
  4. Think with Google — "Mobile in-store research" / "near me" search behavior.
  5. WordStream / LocaliQ Search Advertising Benchmarks 2024.
  6. Litmus, 2022 State of Email Report.
  7. Google Business Profile documentation — verified-profile engagement.

Channels we operate

Outbound

Targeted contact lists for B2B service categories — sourced, enriched, and sequenced through compliant email and LinkedIn flows.

  • Volume40–250 contacts / week
  • Industry avg reply rate1–8%*
  • Best fitB2B services, commercial trades

Paid demand

Google Search, Maps, and sponsored social — built on the website's conversion flow with proper tracking (GA4 + offline conversions) before any spend goes live.

  • Local-search avg CPC$1–$4 (most categories)*
  • Avg conversion rate6.4% (services)
  • Best fitAnyone with margin per job

Local presence

Google Business Profile, citations, on-page local SEO, review acquisition, and the structured-data work that gets a business surfaced on "near me" searches.

  • Consumers searching local97%
  • Trust in online reviews76%
  • Best fitAny business serving a defined area

*Ranges are from industry benchmarks (LocaliQ 2024, BrightLocal 2024, WordStream 2024) — not project guarantees.

Pricing

Low entry. Scoped to the business. Negotiable.

Local Presence from $200/mo Google Business Profile cleanup, citations, reviews, on-page local SEO. Best entry point.
Growth Mix from $600/mo Adds paid search operations, conversion tracking, and weekly reporting.
Performance negotiated Reduced retainer plus a per-qualified-lead fee. Available once tracking is in place.

Pricing is a starting point — scope, geography, and category change the number. Ad spend is billed separately, direct to the platform.

Request a strategy call

Tell us about the target customer.

Describe the service, the target customer, the geography, and the current acquisition channels (if any). Reply within one business day.

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